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Shipping and Delivery Policies

Standard Shipping Methods

Standard shipping rates apply to all orders. Orders placed Monday through Friday before 11:59 AM EST will ship the same day. Orders placed after 11:59 AM EST will ship the following business day (excluding holidays). All domestic orders are shipped through USPS and UPS. Specific shipping methods (Express, Priority, Ground, etc.) may be selected at checkout. Delivery times vary depending on where the shipment is going but generally will arrive within 1-5 business days, given there are no unexpected delays or holidays.

Free Shipping & Limited Promotional Rates

Flat Rates, Limited Promotional Rates, and Free Shipping options are not available for customers outside the contiguous U.S. Orders over $59 qualify for FREE SHIPPING. Flat Rates, Limited Promotional Rates, and Free Shipping options are also available for select items.  Flat Rates, Limited Promotional Rates, and Free Shipping options are shipped by either USPS or UPS at our discretion.

Order Confirmation

We’re excited for you to get your fermentation journey started! Here’s a quick guide to keep you informed about your order’s progress:

1. Order Confirmation:

  • After placing your order, we’ll send a confirmation email to the address you provided at checkout. This email will serve as your digital receipt and contain all the essential details of your order, including items, pricing, and estimated shipping timeframes.
  • Spam Folder Check: If you don’t get a confirmation email, sometimes these confirmation emails wind up in the spam folder. Be sure to give it a quick peek if you haven’t seen any updates.

2. Shipping Notification:

  • As soon as your order is packed up and ready to ship, you’ll receive a second email with your tracking number (when applicable). Simply follow the instructions in the email to track its progress and anticipate its arrival.

We’re committed to keeping you informed every step of the way! If you have any questions or concerns, our customer service team is always happy to help. Feel free to reach out by phone at 727-258-8359 or via email at info@fermentaholics.com. Emails sent during business hours are usually answered the same day; emails sent after business hours will be answered the next business day.

International Shipping

Fermentaholics does ship internationally. If there are no shipping options available to your location during checkout, that means that we have not set up shipping to your country yet, and you will need to contact us for shipping options. Customer service can be contacted by phone during business hours or by email at info@fermentaholics.com. Emails sent during business hours are usually answered the same day. Emails sent after business hours will be answered the next business day. International orders are not eligible for Free Shipping Promotion or Limited Promotional Rates. Additional duties and shipping charges may apply.

Gift Cards

E-gift cards are sent to the email address provided upon checkout.

Shipping Exceptions:

  • P.O. Boxes – UPS Cannot ship to P.O. boxes. Please do not use a P.O. Box for your shipping address, as this may delay your shipment.
  • Outside the Contiguous US – We cannot guarantee the viability of products with a short use-by date or products that may need refrigeration, including but not limited to Fresh Water Kefir Grains or Liquid Rennet. We recommend customers in these locations use Dehydrated Water Kefir Grains and Microbial Rennet Tablets instead.

Large Freight – LTL (Less than Truckload)

Large volume orders (over 150 pounds) may be shipped as a pallet load via an LTL (less than truckload) freight carrier. This solution provides you with tracking and confidence that your large order will arrive intact and ready to use. Please contact us for details.

Personal Checks & Money Orders

We do accept payment by personal check or money order, but using these payment methods may delay your order. Personal checks and money orders will be held and shipped once payment clears. To determine shipping charges if paying by check or money order, customers can contact us to calculate the total cost, including shipping, and an order number will be provided.

Please include the order number with your payment to prevent delays. The order may not be sent if payment is insufficient to cover pricing and shipping costs.

Make checks and money orders payable to Fermentaholics.

All checks and money orders should be sent to:

Fermentaholics
ATTN: Orders
4505 131st Ave N #27
Clearwater, FL 33762

For any additional inquiries regarding our shipping and delivery policies, please reach out to us by phone at (727)258-8359 or by email at info@fermentaholics.com.

OUT OF STOCK

If an order is out of stock or back-ordered, we reserve the right to cancel your order. Generally, a representative will contact you during this event, and will be handled on a case-by-case basis.

What Are You Making?