Returns are accepted on unused items in the original packaging. If you would like to return an item purchased, send it back to us with your original order number within 30 days, and we will refund your purchase price on that item.

If you are unsatisfied with an item, please contact (727) 258-8359 or email info@fermentaholics.com with your order number, and we will do our best to make things right within our policies.

Who pays for return shipping?

The customer is responsible for return shipping costs unless we have made an error during shipment or an item in your order arrives damaged or defective. In the event of a shipment error or a damaged/defective item, Fermentaholics will be responsible for the return cost of ground shipping for returns made within 30 days of the purchase date.

If you’re unsatisfied with a product, please contact (727) 258-8359 or email info@fermentaholics.com with your order number. For any LIVE CULTURES, we offer either a refund or a replacement.